From the first conversation to ongoing support, we guide you through the planning, installation, and use of your technology systems. These six phases outline what to expect and how we work together. The scope and timing of each phase depend on your project.

PHASE 1 Discovery

What to expect: We start with a conversation about your goals, how you use your home or business, and what you want your technology to do. We discuss priorities, existing systems, and an initial budget.

What this phase provides: A shared understanding of your needs and a recommended next step. Proposals and initial estimates are developed as appropriate for the project.

How You Can Help

Share your goals, floor plans or other relevant documents, and identify who will be involved in project decisions.

PHASE 2 Design Development

What to expect: We develop a system plan that brings your goals, budget, and space together. We review equipment choices, system operation, and the proposed scope with you.

What this phase provides: Design plans, equipment specifications, and anticipated timelines appropriate to the agreed scope.

How You Can Help

Review and approve the proposed design, scope, and budget. Confirm key decisions before equipment is ordered or work begins.

PHASE 3 Preparation Before Installation

What to expect: We coordinate installation requirements with you and, when applicable, your builder and other trades. We review site readiness, access, wiring needs, and scheduling.

What this phase provides: Coordinated installation plans, walkthroughs, and readiness checks appropriate to your project.

How You Can Help

Help arrange site access and confirm that required power and related work will be ready. Let us know about construction or schedule changes.

PHASE 4 Installation

What to expect: Our team installs the wiring and equipment included in your project and coordinates with other trades as needed. We keep you informed about progress and decisions that affect the work.

What this phase provides: Installed equipment, connections, and network configuration within the agreed scope.

How You Can Help

Provide access during scheduled work hours, confirm equipment locations, and communicate requested changes or concerns promptly.

PHASE 5 Programming, Testing & Client Training

What to expect: We configure the systems to work together, test their operation, and walk you through everyday use. We explain the controls and how to request help.

What this phase provides: System programming, functional testing, and training appropriate to the installed systems.

How You Can Help

Participate in training, try the systems during normal use, and let us know about questions or needed adjustments.

PHASE 6 Service & Support

What to expect: Our relationship continues after installation. We provide a clear way to request assistance and discuss service plan options and maintenance needs for your systems.

What this phase provides: Access to ongoing support and available service plans, with coverage based on the selected plan and project agreement.

How You Can Help

Report issues through our designated support channels and schedule maintenance as needed. Choose a service plan if it fits your needs.